EASY 30-DAY RETURN AND EXCHANGE POLICY
If you are not completely satisfied with your MPW purchase for any reason, please return your merchandise within 30 days for a full refund or exchange. For the fastest service, returns should be accompanied by the purchase invoice. All returns are subject to a physical inspection and all merchandise must be returned in new, unused, unlaundered, resale condition within 30 days. We must have the product back and inspected before a credit can be issued. We will apply your refund, less shipping and handling, to the original form of payment. Mack’s will send a return shipping label for defective merchandise upon request. Mack’s will not reimburse shipping if not requested. ALL ITEMS ARE SUBJECT TO EVALUATION. If merchandise is not found to be defective the consumer will be subject to any shipping charges that may apply.
Refunded value for any item(s) returned will be reduced to reflect the value of any free gift or discount applied to order. If you would prefer an exchange we will send it promptly. Defective items are backed 100% and can be returned for exchange only. Refunds or exchanges on any defective merchandise will be given at the evaluation of Mack's Pro Staff. All returns must be sent ground service only. Sorry, no C.O.D.'s will be accepted. During the holiday season, returns will be accepted up to 60 days after initial purchase date. Please retain the packing slip for any gifts that may need to be returned.
THE FOLLOWING EXCEPTIONS APPLY TO OUR STANDARD RETURN POLICY
To return an item please contact us at 877-622-5779 (877-MACKSPW), email firstname.lastname@example.org, or Live Chat on our website.
MACK’S PRAIRIE WINGS WADER WARRANTY
Mack’s warrants this product to be free from defects in material and/or workmanship for one (1) year from the original date of purchase. (Example: if you purchase the product on January 1st and then return it on October 1stand receive a replacement product, then the replacement product has exactly three (3) months warranty remaining.)
Proof of purchase is required to obtain warranty coverage. This warranty covers defects in materials and/or workmanship ONLY. This warranty does not cover unreasonable or excessive use, damage (rips, tears, punctures, etc) or any alteration of this product.
Any wader returned that shows signs of being worn will receive a refund minus 20% or if an exchange will only receive a credit minus 20% towards the new item. Once waders or any item has been used it cannot be returned unless there was a manufacturer defect.
If you have any questions concerning this warranty, please contact our Returns Department at 1-877-622-5779 between 8:00 am and 5:00 pm CT.
Mack’s shall in no way be obligated to incidental or consequential damages of any kind. The obligation of this warranty shall be limited to the repair, replacement or credit (up to the amount of the original purchase price) only. Mack’s will make the sole determination as to the validity of any warranty claim and to the method of compensation.
Mack's sells firearms in accordance with Federal, State, and Local laws regarding firearm transfer and ownership. Mack’s can only accept returns of new guns that have not been fired or altered. Refer to manufacturer’s warranty info for all other issues.
A 15% restocking fee will be charged on all returned firearms.
**Defective items from the following vendors MUST be returned DIRECTLY to the Vendor themselves. Please call the phone number below to arrange for an exchange.
Ice Eater 270-274-0025
Specialty Products 570-253-1905
Pattern Master 608-767-1642
Otter Outdoor 1-877-466-8837
Gerbing Heated Clothing 1-800-646-5916